Privacy policy

Privacy policy

Effective Date: April 1, 2026

Brass Tack Cleaning, LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or interact with us via phone, email, or SMS.

This policy is designed to comply with applicable California laws, including the California Consumer Privacy Act (CCPA/CPRA).

1. Information We Collect

We may collect the following categories of personal information:

Personal Identifiers

  • Full name
  • Phone number
  • Email address
  • Service address or property address

Service Information

  • Appointment details
  • Cleaning service requests
  • Payment and transaction history

Technical Data

  • IP address
  • Browser type
  • Device information
  • Website usage analytics

Communication Data

  • SMS/text messages
  • Emails
  • Phone call records
  • Customer service interactions

2. How We Use Your Information

We use your information to:

  • Provide and manage cleaning services
  • Schedule appointments and send reminders
  • Communicate regarding services or updates
  • Process payments
  • Improve our website and services
  • Send marketing communications (with consent)

3. SMS, Voice & Marketing Communications (A2P 10DLC Compliance)

By providing your phone number and opting in, you consent to receive:

  • Appointment confirmations and reminders
  • Service updates and follow-ups
  • Promotional offers and discounts
  • General business communications

Message frequency may vary. Message and data rates may apply.
Consent is not a condition of purchase.

Opt-Out

You may opt out at any time by:

  • Replying STOP to any SMS message
  • Replying HELP for assistance
  • Contacting us directly

4. Data Sharing

We do not sell your personal information.

We may share information with:

  • Service providers or subcontractors performing services
  • Payment processors
  • Technology providers (CRM, scheduling systems)

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.

Text messaging opt-in data and consent will not be shared with any third parties.

5. Data Security

We implement reasonable safeguards to protect your information.
However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain personal information only as long as necessary for:

  • Business operations
  • Legal compliance
  • Recordkeeping

7. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Request access to your personal data
  • Request deletion of your data
  • Request correction of inaccurate data
  • Opt out of data sharing (if applicable)
  • Limit use of sensitive personal information

To exercise your rights, contact us at:

8. Cookies

We may use cookies and tracking technologies to enhance your experience and analyze site traffic.

9. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

10. Updates to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page.

11. Contact Information

Brass Tack Cleaning, LLC